AI NetShell End User License Agreement (EULA)

Version: 1.0. Effective date: 2026-08-23

This agreement is between you and PACKET 365 LLC ("Packet 365", "we") and governs your use of the AI NetShell desktop application (the "Software"). It covers the software installed on your computer. Use of our hosted services (accounts, AI features, credits) is governed separately by the AI NetShell Terms of Service. If you do not agree, do not use the Software.

1. Your license

We grant you a limited, non-exclusive, non-transferable license to install and use the Software for your own use or your organization's internal business use, subject to this agreement.

Free features may be used without an account, without payment, and without time limit. If a paid subscription ends, your right to keep using the free features continues unchanged.
Paid features require a current entitlement under the Terms of Service (which defines plans, trials, and credits). Paid plans are licensed to a single user at GA; a paid entitlement may not be shared between people. This single-user restriction applies only to paid entitlements; it does not restrict separate users of the same computer from using anonymous free features under their own acceptance of this agreement.

2. What you may not do

Except to the extent a restriction below is prohibited by applicable law that cannot be waived by contract, you must not:

reverse engineer, decompile, disassemble, decode, translate, or otherwise attempt to derive the Software's source code or non-public components, interfaces, prompts, or models;
bypass, remove, disable, or defeat any license, entitlement, credit, or other technical control in the Software or the hosted service;
copy (except for reasonable backup), redistribute, sell, resell, rent, lease, sublicense, host, or otherwise make the Software available to any third party, or use it to provide a service bureau or managed offering of the Software itself, except as expressly permitted;
remove or alter proprietary notices.

Savings provision. Nothing in this section limits a non-waivable right under applicable law to observe, study, test, or decompile the Software for interoperability or another legally protected purpose. Any such activity, and any use or disclosure of information obtained from it, must remain within the conditions and minimum scope permitted by that law. Each restriction in this section is independent and severable; if one is held unenforceable, the others remain in effect. To the extent mandatory law permits an activity despite this agreement, that law controls and the relevant restriction applies only to the maximum extent enforceable.

3. Ownership

The Software is licensed, not sold. Packet 365 and its licensors own the Software and all intellectual property in it. If you send us feedback or suggestions, you keep any rights you have in them and grant us a perpetual, irrevocable, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, modify, distribute, and commercialize them without restriction or obligation to you. Open-source components included with the Software are listed in the THIRD-PARTY-LICENSES file or accompanying notices and are governed by their own licenses. If an open-source license conflicts with this agreement for that component, the open-source license controls for that component.

4. Your responsibilities on networks

The Software connects to network devices you point it at. You are responsible for using it only on devices and networks you own or are authorized to administer, for reviewing and approving changes before they are applied, and for your own backups and rollback planning. AI-generated suggestions and commands can be wrong; the Software's review and approval safeguards reduce risk but do not guarantee safe or correct changes. You must not use the Software for unauthorized access, credential theft, malware, evasion of security controls, destructive activity, unlawful surveillance, or any unlawful purpose.

5. Updates and supported versions

We may provide updates that improve, change, or remove features. Updates to the free features never require an account. We may reasonably require a supported Software version for connection to the hosted service.

6. Warranty disclaimer

To the maximum extent permitted by applicable law, the Software is provided "as is" and "as available," and Packet 365 disclaims all express, implied, and statutory warranties, including merchantability, fitness for a particular purpose, title, non-infringement, and any warranty that the Software will be uninterrupted, error-free, or secure. This disclaimer does not affect any warranty or conformity right that applicable law does not allow us to exclude or limit.

7. Limitation of liability

To the extent permitted by law, Packet 365 is not liable for indirect, incidental, special, or consequential damages, or for loss of data, profits, or business, arising from the Software; our total liability is capped at the greater of (a) the amounts you paid for AI NetShell in the 12 months before the event giving rise to the claim or (b) USD $100. These exclusions and the cap apply regardless of the theory of liability and even if a remedy fails of its essential purpose, to the maximum extent permitted by law. Nothing in this agreement limits liability that cannot be limited by law, including for willful misconduct or gross negligence where such limits are not permitted. If applicable law does not allow a particular exclusion or limitation, that exclusion or limitation applies only to the maximum extent permitted.

8. Termination

Termination for breach of a paid entitlement or of the Terms of Service ends the affected paid license or service. It never, by itself, ends your license to the free features under this agreement. A material breach of Section 2 (reverse engineering, tampering with technical controls, redistribution) may terminate this entire license, including free features, if not cured within 14 days of notice where cure is possible. We may terminate immediately if the breach cannot reasonably be cured or continued use creates a material security, infringement, or abuse risk. After this entire license terminates, all continued use of the Software, including free features, is unlicensed. Sections 2, 3, 6, 7, 9, and 10 survive termination.

9. Consumers: your local rights

If you are a consumer, you keep all rights granted by the mandatory law of the country where you live, including any non-waivable warranty, conformity, and remedy rights, and any right to bring claims in your local courts. Nothing in this agreement takes those away. The parties are not required to arbitrate disputes under this agreement.

10. General

For business users, this agreement is governed by the laws of Illinois, without regard to conflict-of-laws rules, and any dispute must be brought exclusively in the state or federal courts located in Cook County, Illinois; §9 applies for consumers. It is the entire agreement about the installed Software; the Terms of Service govern the hosted service; purchases are made through Lemon Squeezy, our merchant of record, under its Buyer Terms. If any part of this agreement is held unenforceable, the rest remains in effect. The EULA version you accepted governs your installation, including ordinary updates to it, until you expressly accept a newer version; we may present a new version for acceptance with a major upgrade, and declining it simply means not installing that upgrade. New installations receive the then-current version. Continued use or an ordinary Software update does not, by itself, bind an existing installation to a newer agreement; express acceptance is required.

Contact: PACKET 365 LLC, Cicero, Illinois, USA. Use the support contact provided in the AI NetShell application or account portal.