Email support
Questions, problems and billing: [email protected]
Send email →SUPPORT
Get help with AI NetShell
Email us and a real person at PACKET 365 LLC answers. The docs cover most setup and connection questions, and Troubleshooting is the fastest place to start.
What to include
Your AI NetShell version, what you were doing, the exact message you saw, and a screenshot if you have one. Never send passwords, API keys, private keys or full device configurations.
Start with the docs
Step-by-step answers for setup, connections, investigations and changes.
Troubleshooting → Known limitations →Plans, credits and billing
How credits, plans, the Resolve trial and refunds work.
Credits, plans and billing → Pricing FAQ →Report a security issue
Vulnerability reports and coordinated disclosure: [email protected]
Send email →GET STARTED
Not installed yet?
The terminal is free. Download it and try it on your own gear.